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Paid a few minutes ago and my order is not delivered — I do not see a key or download anywhere, but the card was charged. Is delivery instant or is there a delay?
Getting a little nervous. What do I do if the order still does not show up?
7 Replies
- rust_belt_runner
Delivery is instant for me every time. Check your account page and the email you used at checkout — the key usually shows there first.
- arc_support Staff ✓ Solution
Delivery is instant after checkout. If the payment cleared but you do not see access, do not re-pay — open a Support ticket with your order ID and we will release it fast.
- coldbore_ra OP
Found the confirmation email but no key in it yet. Card was definitely charged.
- arc_support Staff
Send that order ID via Support. Sometimes a payment sits "pending" on the processor side and we push it manually within a short window.
- grid_runner
Happened to me once on a card. Support sorted it in about 20 minutes. Do not buy again, just ticket it.
- coldbore_ra OP
Ticketed with the order ID and they released access. All good now, thanks.
- rust_belt_runner
Glad it sorted. Keep that order ID saved for any future support stuff.
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